Frequently Asked Questions - FAQs
Customer service hours: Monday through Friday, 8:00 a.m. to 7:00 p.m. EST
How do I place an order?
Add at least one item in your cart, select “Add to Bag” on the product page, then click the bag icon in the upper right-hand corner of the site. Once you’ve confirmed everything looks correct in your cart, click “check out” to add your shipping and billing information. Please note, all users will be required to check out as “guest” and will not be able to create an account.
You can also chat with our customer service agents or call us at 855-447-0016 M-F, from 8am-7pm EST to place an order.
How do I check the status of my order?
Once your order is placed, you will receive an order confirmation to the email address you included during your checkout process. Using those links or your order number will provide you access to determine the status of your order.
You can also chat, email, or call us to receive the status of your order. Please note, you will need your order number.
What if my order is missing or damaged?
Please contact customer service toll-free at 855-447-0016 with your order number or e-mail us at firstname.lastname@example.org.
Processing and Shipping
Does sales tax apply?
We are required by law to collect sales tax on deliveries to those states where we are located. We will be adding the appropriate sales taxes for your area where required in CA, GA and MI.
Do you offer expedited delivery options?
Yes, for in-stock, warehouse-shipped merchandise only - an order can be shipped Expedited (2 - 3 business days) and Expedited (1 - 2 business days) for additional fees. If an expedited delivery option is available for your order, the option will appear during our checkout process.
What payment methods are accepted?
All orders can be placed using a credit card or PayPal. American Express, Visa, MasterCard and Discover cards are accepted.
What is your return policy?
Customers are required to inspect items immediately upon arrival. Notification of any claim due to shortage, damage or defect should be communicated to the Kohl’s Employee Merch Customer Service Team within 60 days of delivery. You can contact customer service via email or phone number to receive a Returned Material Authorization (RMA) Number. Returns will not be accepted outside of the 60-day window.
A Returned Material Authorization Number is valid for thirty (30) days after the date issued. Items must be received within this thirty (30) day period for credit. The Returned Material Authorization Number should be labeled on the outside of the box in permanent marker. Reasons for returns are required at time of Returned Material Authorization assignment.
All items returned for credit must arrive in the original container and packaging. Returned items must include all accessories, packaging, instructions and other related materials; otherwise, credit will not be granted for any item returned. Customer is responsible for shipping charges associated with returned items, with the exception of returning damaged goods.
All merchandise must have an RMA number to return merchandise. To obtain an RMA number, please contact customer service toll-free at 855-447-0016.
Can the apparel I purchase on the Kohl’s Employee Merch Store be worn while at work?
Any apparel that is eligible to be worn to work will be marked as such on the website.
Contact Information/Resources for Employees calling in for questions outside of the Employee Merch StoreUnfortunately, we are only able to answer questions relative to the Kohl’s Merch Employee Shop. We would recommend contacting your manager for any questions that fall outside of this topic.